FAQ
Frequently Asked Questions
Everything you need to know about ordering from Yanabuy
Food Delivery
How do I order food?
Simply browse restaurants, add items to cart, choose delivery or pickup, and checkout. You'll receive order confirmation via SMS/app.
Food Delivery
How long does food delivery take?
Standard delivery: 45–90 minutes. Express: 30–45 minutes. Times vary by restaurant and traffic.
Food Delivery
Is food delivery free?
Yes, on orders above $25. Otherwise, a flat $1.9 fee applies (express $3.9).
Local Retail
What items can I buy locally?
Electronics, fashion, groceries, home goods, and more from 150+ local vendors in Monrovia.
Local Retail
How fast is local retail delivery?
Standard: 24–72 hours. Express: 24 hours. Same-day available for some items.
Local Retail
Can I return retail items?
Yes, within 3 days for faulty/wrong items. Change of mind returns accepted if unused, but you pay return shipping.
China Direct
What is China Direct?
Products shipped directly from Chinese suppliers to your door in Monrovia. We handle customs and last‑mile delivery.
China Direct
How long does China Direct take?
Standard: 15–45 business days. Express: 7–15 days. Includes processing, shipping, and customs clearance.
China Direct
Are customs duties included?
Yes, estimated duties are included in the price. Rare additional charges are your responsibility.
Payments
What payment methods do you accept?
Mobile money, Ecobank POS, credit/debit cards, and YanaPay wallet.
Orders
Can I cancel my order?
Food: immediately after ordering. Retail: before vendor processes. China Direct: within 12 hours.
Support
How do I contact support?
Call +231 773 199646 / +231 889 657165 (8am–10pm), email support@yanabuy.com, or use in‑app chat.
Contact
Add restaurant location in collection metafields