Your Privacy

Privacy Policy

Last Updated: January 6, 2026

1. Introduction

Welcome to Yanabuy. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile application, and mini-program. By accessing or using Yanabuy, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

  • Account Information: Name, email address, phone number, delivery address, and password when you create an account.
  • Order Information: Items ordered, payment details, delivery preferences, and special instructions.
  • Contact Information: Information provided when you contact customer support or participate in promotions.
  • Payment Information: Mobile money details, card information (processed securely through our payment partners), and YanaPay wallet details.
  • Profile Information: Preferences, saved addresses, and order history.

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
  • Usage Data: Pages visited, features used, time spent on platform, search queries, and order patterns.
  • Location Data: Approximate location based on IP address or precise location (with your permission) for delivery services.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2.3 Information from Third Parties

  • Vendor Information: Order status and fulfillment details from our restaurant and retail partners.
  • Payment Processors: Confirmation of payments and transaction status.
  • Logistics Partners: Delivery status and updates from our delivery network.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision and Operations

  • Process and fulfill your orders across Food Delivery, Local Retail, and China Direct services.
  • Communicate order confirmations, status updates, and delivery notifications.
  • Facilitate payments and process refunds in accordance with our policies.
  • Coordinate with vendors and delivery partners to fulfill your orders.

3.2 Platform Improvement

  • Personalize your experience and show relevant vendors and products.
  • Analyze usage patterns to improve our platform, services, and features.
  • Develop new services and enhance existing ones based on user preferences.

3.3 Communication

  • Send service-related announcements and updates.
  • Respond to your inquiries and provide customer support.
  • Send promotional offers, surveys, and marketing communications (with your consent).
  • Notify you about policy changes or important service updates.

3.4 Legal and Security Purposes

  • Prevent fraud, unauthorized transactions, and illegal activities.
  • Comply with legal obligations and assist law enforcement when required.
  • Protect the rights, property, and safety of Yanabuy, our users, and the public.
  • Enforce our Terms & Conditions and other policies.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Service Providers

  • Vendors: Restaurants and retail partners receive necessary information to prepare and fulfill your orders.
  • Delivery Partners: Rider/driver details, your delivery address, and contact information for order delivery.
  • Payment Processors: Financial institutions and payment service providers to process transactions.
  • China Direct Suppliers: Necessary information for international shipping and customs clearance.
  • Technology Partners: Cloud services, analytics providers, and customer support platforms.

4.2 For Legal Compliance

  • When required by law, regulation, or legal process.
  • To respond to lawful requests from public authorities.
  • To protect against harm to our rights, property, or safety.

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.

4.4 With Your Consent

When you explicitly consent to specific information sharing.

5. Data Security

We implement reasonable technical and organizational measures to protect your information:

🔒
Encryption

Sensitive data is encrypted during transmission and storage.

👥
Access Controls

Limited access to personal information to authorized personnel only.

💳
Secure Payments

Payment information processed through PCI-DSS compliant partners.

📊
Security Assessments

Ongoing evaluation of our security practices.

Important: However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

  • Active Accounts: For the duration of your account activity plus a reasonable period thereafter.
  • Transactional Data: Order history and related information for legal and accounting requirements.
  • Inactive Accounts: Deactivated after extended inactivity, with data retained as required by law.
  • Marketing Preferences: Until you withdraw consent or opt-out.

7. Your Rights and Choices

Depending on applicable law, you may have the following rights:

👁️
Access & Correction
Access and correct the personal information we hold about you.
📤
Data Portability
Request transfer of your data to another service provider where feasible.
🗑️
Deletion
Request deletion of your personal information, subject to legal requirements.

To exercise these rights, contact us at privacy@yanabuy.com. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Yanabuy is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

9. International Data Transfers

For China Direct orders, your information may be transferred to and processed in China by our suppliers for order fulfillment and customs processing. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

11. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login information.
  • Analyze platform usage and improve performance.
  • Deliver relevant advertising and promotions.
  • Enhance security and prevent fraud.

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the platform or via email. The "Last Updated" date at the top indicates when revisions were made. Continued use after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

✉️

Email

privacy@yanabuy.com

📞

Phone

+231 773199646

📍

Address

Weasay Junction, Fiamah, 20th Street, Sinkor, Monrovia, Liberia

👤

Data Protection Officer

dpo@yanabuy.com

14. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of the Republic of Liberia. Any disputes will be resolved in accordance with our Terms & Conditions.

By using Yanabuy, you acknowledge you have read and understood this Privacy Policy.

The Yanabuy Team

 
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